Customer Resolution Advisor


Job Details


BIRMINGHAM - Stores Support Centre

Contract Type

Fixed Term

Working Pattern

Part Time


Competitive salary plus bonuses, benefits & staff discount

Closing Date

30/08/2019 11:00

Are you passionate about Customer Service?


Celebrate Life & Express Love

Customer Resolution Advisor – Signet Jewelers (H. Samuel & Ernest Jones) – Birmingham, Hockley

Temporary: 12 months

Part time: 27 hours per week. (Monday – Friday 12:00 – 17:30 with approximately 1 in 3 Saturdays)

Are you an experienced Customer Service professional looking for your next challenge?

With 450 Jewellery Retail Store across the UK, we have your next challenge waiting right here!


We’re currently recruiting for a Part-Time Customer Resolution Advisor to join us on a fixed term 12-month contract for our Contact Centre at our Store Support Centre in Birmingham.  As Resolution Advisor you’ll offer a Customer Centre Service, enhancing our Customer Journey and responding to each and every Customer’s personal journey.  Passionate about Customer Service, you’ll take ownership of the Customer journey from beginning to end.

Delivering a consistent, professional approach, you’ll respond to internal and external customers by using logical and innovative thinking.  With a strong track record in Customer Service, resolution or complaints you’ll be adept at handling difficult situations in a confident and cool manner.


Are you the perfect Gem?

- Significant experience within a contact centre/customer service or complaint handling environment

- Experience of call handling, negotiation and question techniques

- Excellent verbal and written communication skills

- Proficient in Microsoft packages including Word/Excel and Outlook.


In return for your dedication and experience

We actively encourage and support our people to drive their personal development, continually improve, be innovative and achieve their goals. Our benefits include excellent staff discount from day one, competitive annual leave allowance, life assurance, stake holder pension scheme and much more! 


We offer a fantastic job and more…

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: 
*Competitive Salary
*185 Hours Annual Leave (excluding Bank Holidays)
*Generous Staff Discount across all brands
*Life Assurance
*Pension Scheme
*Real Rewards Corporate Discount
*Share-save Scheme
*Childcare Vouchers
*Recommend a Friend Scheme
*Cycle to Work
*Shine with Signet – Recognition Platform


Be part of something special!

Signet is the name behind H.Samuel and Ernest Jones – so altogether, we have 450 UK stores selling some of the most fashionable and exclusive watch and jewelery brands on the High Street. But that’s not all. We also have stores in the US, Republic of Ireland and the Channel Islands. In fact, we’re the largest speciality retail jeweler in the world, by sales. Just imagine where your retail career could take you.

Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1).  All employment is decided on the basis of qualifications, merit and business need.