Insurance Case Handler


Job Details


BIRMINGHAM - Stores Support Centre

Contract Type


Working Pattern

Full Time


Competitive salary plus bonuses, benefits & staff discount

Closing Date

03/07/2019 11:00

Are you passionate about Jewellery & customer focussed?

Insurance Claims Case Handler - Signet Jewellers (H.Samuel & Ernest Jones) - Hockley, Birmingham

Do have extensive jewellery knowledge, coupled with experience gained within a Customer -centric environment? If so, we have just the opportunity for you!

Here at Signet Jewelers, Owners of luxury retail jewellery brands H.Samuel and Ernest Jones we’re currently recruiting for an Insurance Claims Case Handler for our Insurance Team located within our Store Support Centre in Hockley, Birmingham. 

As Claims Handler you're pivotal in assisting with the delivery of a bespoke case management service to Signet’s insurance clients, policyholders, customers and corporate clients. You’ll execute this through the accurate, efficient and service driven settlement of cases from commencement through to closure as well as the efficient processing of gifting requests.

About you!
You’ll have proven and demonstrable knowledge and experience in the following areas:
- Extensive knowledge of Jewellery is desirable
- Proven ability to communicate professionally by telephone and in writing and a confident navigation of CRM platforms and basic use of telephony systems
- JET 1 qualification is desirable
- Demonstrable experience within a customer facing environment or jewellery or insurance services environment

- PC Literate including word and excel
- Willingness to undertake insurance/jewellery qualifications

Be part of something special!

Signet is the name behind H.Samuel and Ernest Jones – so altogether, we have around 450 UK stores selling some of the most fashionable and exclusive watch and jewellery brands on the high street. But that’s not all. We also have stores in the US, Canada, Republic of Ireland and the Channel Islands. In fact, we’re the world’s largest retailer of diamond jewelry and the largest specialty retail jeweler in the US, UK and Canada.

Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer. We welcome applications from all sections of the community and value diversity. All employment is decided on the basis of qualifications, merit and business need.


We offer a fantastic job and more…

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: 
*Competitive Salary
*185 Hours Annual Leave (excluding Bank Holidays)
*Generous Staff Discount across all brands
*Life Assurance
*Pension Scheme
*Real Rewards Corporate Discount
*Share-save Scheme
*Childcare Vouchers
*Recommend a Friend Scheme
*Cycle to Work
*Shine with Signet – Recognition Platform