Team Leader- Jewellery Repairs Workshop


Job Details


Bexleyheath - Design Service Centre

Contract Type


Working Pattern

Full Time


Competitive salary plus bonuses, benefits & staff discount

Closing Date

24/02/2019 12:00

A unique opportunity to lead and inspire a team of talented Jewellers!!

Team Leader – Jewelery Repairs Workshop- Bexleyheath.

Are you skilled Administrator with experience of leading small teams?

Are you customer and quality focussed?
If so, we’d like to hear from you!

Our Bexleyheath Jewellery Design & Repairs workshop provides Jewellery repairs services to H.Samuel & Ernest Jones stores throughout the South of the UK. We’re looking for an experienced Administrator with experience of leading teams to join the workshop to provide leadership and coordination to our highly skilled Bench Jeweller team. Providing day-to-day management of Jewellers and Repairs Co-ordinators you’ll oversee a team of up to 4 others. Reporting into a field-based District Manager you’ll deliver a customer centric service in a workshop environment ensuring that activities in the workshop run smoothly on a day-to-day basis and conducting all Administration for the workshop.

Responsibilities include:

  • Scheduling and allocation of the team’s repair workload including the
  • Timely and accurate receipt, logging, estimating, flow control and dispatching of customer repairs
  • Booking items in for repair, data entry, opening deliveries & taking photos of items as they arrive
  • Cost and material control
  • Quality assurance and adherence to business service level requirements
  • Managing/building strong working relationships with store colleagues as well as delivering on customer expectations regarding the timeliness and quality of work produced by the team
  • Control of department service level agreements, management of complaints and the overall delivery of the customer approach & technical service supplied by the team

Are you the perfect Gem? We’re looking for candidates with experience in the following:

  • Coaching and leadership experience with first line supervisory skills
  • Proven ability to drive high quality, high volume workflow (where job requires) and to negotiate and arbitrate difficult situations
  • Strong track record of leading self and others in a service and volume target orientated environment
  • Demonstrable working knowledge of workflows and systems such as Telephony systems, CRM platforms and resource modelling/planning
  • Willingness to undertake Jewellery qualifications (specific to each role) for example JET and Assay office training

What’s next?
If this sounds like the opportunity you’ve been waiting for please apply now…