Careers

Contact Centre Administrator x 2

Birmingham

Job Details

Location

BIRMINGHAM - Stores Support Centre

Contract Type

Permanent

Working Pattern

Full Time

Salary

Competitive salary plus bonuses, benefits & staff discount

Closing Date

15/04/2019 10:00

Contact Centre Administrator x 2

Celebrate Life & Express Love

Contact Centre Administrator x 2 (Watch Estimates Team) – Signet Jewelers – Hockley, Birmingham

Full-time, Permanent

Do you thrive in a busy Contact Centre environment? Are you enthusiastic with a real passionate for Customer Service? If so, we have just the opportunity you’ve been waiting for!

**In our business this opportunity is known as Watch Estimate Administrator**

About us
You’ll almost certainly have seen one of our stores – a familiar sight on the UK high street with Stores throughout the country. We’re the organisation responsible for popular jewellery brands H. Samuel, Ernest Jones and Leslie Davis.

Our Opportunity 
Here at Signet, we have 2 fantastic opportunities available for Customer Contact Administrators to join our busy Watch Estimates Team. Based in our Contact Centre, our Team receive over 500 repairs estimates a day and you’ll be speaking to our customers to see if they wish to go ahead with Jewellery or Watch repairs based on the estimates our experts provide. You’ll provide vital support to our customers, stores and our watch brands.  Overcoming any objections our customers may have, you’ll have excellent persuasive skills and be keen to learn about our products. This is a target-based position and you’ll pull out all the stops to help your team achieve their KPI’s.

About you

  • You’ll be passionate about providing excellent customer service with previous call centre experience.
  • You’ll be responsible for calculating discounts and costs of repairs, so you need to be comfortable working with numbers.
  • Demonstratable IT literacy skills with Microsoft Office (specifically MS Word and Outlook)
  • Proven ability to talk and type simultaneously in this fast-paced role.
  • Demonstrable confident and personable communication skills with the ability to build rapport

 ** THIS IS AN IDEAL OPPORTUNITY FOR ANYONE LOOKING TO MAKE THE MOVE FROM WORKING IN A RETAIL STORE TO A HEAD OFFICE/STORE SUPPORT CENTRE ENVIRONMENT**

In return for your dedication and experience 
Our benefits include excellent staff discount from day one, competitive annual leave allowance and much more!

Apply now to make sure you are part of something special!

Hierarchy

Hierarchy

We offer a fantastic job and more…

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: 
*Competitive Salary
*185 Hours Annual Leave (excluding Bank Holidays)
*Generous Staff Discount across all brands
*Life Assurance
*Pension Scheme
*Real Rewards Corporate Discount
*Share-save Scheme
*Childcare Vouchers
*Recommend a Friend Scheme
*Cycle to Work
*Shine with Signet – Recognition Platform

 

Your place in our world

Watch Estimate Team Leader
Contact Centre Administrator x 2