Digital Trading Manager
Hybrid role working a minimum of 2 days a week from our Croxley Park office Watford
At Signet, we're more than just a retailer — we create meaningful moments. From life’s biggest milestones to everyday celebrations, our brands help customers mark what matters most.
As part of our ambitious growth plans, we continue to invest heavily in our digital capabilities, enhancing our platforms, elevating the customer experience, and expanding our eCommerce team. This is an exciting opportunity to join us as we build a best-in-class digital function that will drive the next phase of our growth.
We are seeking a commercially astute and data-driven Trading Manager to take ownership of the trading performance of the H. Samuel website, leading the optimisation of sales, conversion, customer engagement and commercial outcomes across one of the UK's most recognised jewellery brands.
What the role involves
As Trading Manager, you will own the end-to-end trading performance of hsamuel.co.uk, translating commercial objectives into trading strategies that drive revenue growth and deliver a seamless customer experience.
Working at the intersection of commercial trading, merchandising, analytics and customer experience, you'll be responsible for ensuring the website consistently delivers against key sales and performance targets while identifying new opportunities for growth.
Key responsibilities include:
- Own and deliver the digital trading strategy for the H. Samuel website, aligned to ambitious commercial and growth targets.
- Take full accountability for the trading performance of hsamuel.co.uk, monitoring KPIs and proactively identifying opportunities and risks.
- Drive online sales, conversion, average order value and customer engagement through data-led decision making.
- Lead the onsite customer experience, ensuring every touchpoint is optimised to support both customer and commercial objectives.
- Utilise analytics, customer insights and A/B testing to continuously improve performance and customer journeys.
- Oversee onsite merchandising, product placement, navigation and taxonomy to maximise discoverability and conversion.
- Develop and execute promotional, seasonal and campaign trading plans in partnership with wider business teams.
- Own trading forecasts, performance reporting and actionable insights for senior stakeholders.
- Collaborate closely with Marketing, CRM, UX, Product, Technology, Finance and Commercial teams to deliver a joined-up digital strategy.
- Partner with Buying & Merchandising teams to optimise stock availability, product launches and category performance.
- Lead, coach and develop a high-performing trading team, fostering a culture of continuous improvement and commercial excellence.
What are we looking for?
You'll be a commercially minded eCommerce professional with a passion for delivering exceptional digital experiences and a proven track record of driving online growth.
You'll have:
- Significant experience in eCommerce Trading, Digital Merchandising or Online Trading.
- A strong history of owning and improving website trading performance against commercial targets.
- Proven success in driving online revenue growth, conversion and customer engagement.
- Strong analytical capability, with experience using tools such as Adobe Analytics, Contentsquare, GA4 or similar platforms.
- Expertise in conversion rate optimisation (CRO), customer journey analysis and onsite trading best practice.
- Strong understanding of onsite merchandising, search optimisation and category performance management.
- Exceptional stakeholder management skills with the ability to influence and collaborate across cross-functional teams.
- The ability to thrive in a fast-paced, constantly evolving retail environment.
- Strong leadership skills with experience developing and motivating high-performing teams.
We offer a fantastic job and more…
We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:
- Competitive salary
- Generous discount of up to 30% off our fabulous products from day one.
- An annual enhanced discount to celebrate the day you joined our team.
- Retirement Savings plans which offer flexibility in the way you save for the future.
- Immediate Life Assurance from day one.
- A minimum of 22 days holiday per year which increases after a years’ service.
- Recognised qualifications, study support and structured career progression.
- Health and Wellbeing Scheme.
- Financial Wellbeing scheme.
- Give As You Earn scheme – An easy way to support causes close to your heart.
- Real Rewards - exclusive discounts on groceries, travel and leisure.
Be part of something special!
Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.
We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.