Watch Repairs Administrator
Watch Repairs Administrator
It’s an exciting time to join Signet! Within our Watch Repairs Team we’re currently recruiting for a part time Administrator to join our busy Watch Repairs Team based in our dedicated Repairs Workshop in Hockley, Birmingham.
As Watch Repairs Administrator you’ll provide us with vital support for our customers, stores and also our watch brands. We’re looking for an Administrator who is passionate about providing excellent customer service and has previous call centre experience. You’ll be enthusiastic, have a real passion for delivering amazing customer service, and thrive in a busy environment.
We receive over 500 repairs estimates a day and you’ll be speaking to our customers to see if they wish to go ahead with Jewellery or Watch repairs based on the estimates our experts provide. A key part of this role is overcoming any objections customers may have, so you’ll have excellent persuasive skills and be keen to learn about our products to help you answer any queries.
This is a target based role and you’ll pull out all the stops to help your team hit their KPI’s and get a buzz from securing sales. You’ll be responsible for calculating discounts and costs of repairs so you need to be comfortable working with numbers.
You’ll help our H. Samuel and Ernest Jones retail stores throughout the country, to update customers about their repairs and be pivotal in delivering amazing customer experiences.
You’ll deal with colleagues, brands and customers in a personable, friendly and professional manner in line with current procedures. These are challenging but extremely rewarding opportunities.
You must be flexible to work within a team rota which operates 7 days a week covering extra hours during holidays and peak periods.
As you'll be working in a secure environment, you'll need to attend work metal free (free of jewellery/watches) and be happy to adhere to our strict security protocols.
About You
- Working in a customer service environment and experienced in dealing with customer queries
- Demonstrable IT literacy skills with Microsoft Office (specifically MS Word and Outlook
- The proven ability to talk and type simultaneously in this fast paced role.
- Demonstrable confident and personable communication skills with the ability to build rapport
We offer a fantastic job and more…
We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:
- Competitive salary
- Generous discount of up to 30% off our fabulous products from day one.
- An annual enhanced discount to celebrate the day you joined our team.
- Retirement Savings plans which offer flexibility in the way you save for the future.
- Immediate Life Assurance from day one.
- A minimum of 22 days holiday per year which increases after a years’ service.
- Recognised qualifications, study support and structured career progression.
- Health and Wellbeing Scheme.
- Financial Wellbeing scheme.
- Give As You Earn scheme – An easy way to support causes close to your heart.
- Real Rewards - exclusive discounts on groceries, travel and leisure.
Be part of something special!
Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.
We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.